Refund policy

Return Policy

We have a strict 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for a Return To be eligible for a return, your item must be in the exact same condition that you received it: unopened, completely unused, and with the original safety seal completely intact. Because our items are personal care goods and cosmetics, we cannot accept returns of products that have been opened or used due to strict hygiene and safety reasons. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, you must request it through your customer account or contact us at admin.naturetouche@gmail.com. If your return request is accepted, we will provide you with the exact return address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs Please note that customers are strictly responsible for paying all return shipping costs. We do not provide prepaid return shipping labels unless the item received was defective, damaged, or the incorrect product.

You can always contact us for any return question at admin.naturetouche@gmail.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these specific cases, we will cover the return shipping costs.

Exceptions / Non-Returnable Items As stated above, any personal care item (beauty products, cosmetics, oils) that has a broken seal, has been opened, or has been used is strictly non-returnable. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds We will notify you once we’ve received and inspected your return. If the product is verified as unopened and with intact seals, we will let you know that the refund was approved. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.